Privacy Policy

Welcome to Nepal Journey Travel.

At Nepal Journey Travel ("Company," "we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an inquiry, make a booking, or use any of our trekking, tour, helicopter, cultural, adventure, and travel-related services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Company Information

Website: https://www.nepaljourneytravel.com

Nepal Journey Travel is a Nepal-based travel company specializing in trekking, hiking, tours, helicopter tours, peak climbing, expeditions, luxury holidays, cultural tours, wildlife safaris, and customized travel experiences throughout Nepal, Tibet, and Bhutan.

If you have any questions regarding this Privacy Policy, please contact us through the Contact Us page on our website.

2. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Customers making inquiries
• Travelers booking tours or treks
• Newsletter subscribers
• Business partners
• Travel agents
• Individuals contacting us via email, WhatsApp, social media, or telephone

This policy applies regardless of the device you use to access our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Full name
• Email address
• Phone number
• Country of residence
• Postal address
• Nationality
• Date of birth
• Gender (if provided)
• Emergency contact details

Passport & Travel Information

For certain trekking permits, flights, visas, and government requirements, we may collect:

• Passport copy
• Passport number
• Passport expiry date
• Visa information
• Arrival and departure details
• Flight details

Booking Information

When making a booking, we may collect:

• Trip selected
• Travel dates
• Number of travelers
• Accommodation preferences
• Dietary requirements
• Medical information relevant to your trip
• Special requests
• Equipment rental information

Payment Information

For bookings, we may collect:

• Deposit information
• Payment confirmation
• Billing details

For security reasons, we do **not** store your complete credit or debit card information. Online payments are securely processed through trusted payment providers.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visit
• Website usage statistics

4. How We Use Your Information

We use your information to:

• Respond to inquiries
• Process bookings
• Confirm reservations
• Arrange trekking permits
• Arrange domestic and international flights
• Book hotels and transportation
• Arrange guides and porters
• Process payments
• Communicate itinerary updates
• Send travel documents
• Improve customer service
• Improve our website
• Detect fraud
• Comply with legal obligations
• Respond to emergencies during your trip

5. Marketing Communications

If you subscribe to our newsletter or request travel information, we may occasionally send:

• Travel offers
• Seasonal discounts
• New packages
• Company updates
• Travel tips

You may unsubscribe at any time by clicking the unsubscribe link or contacting us.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Measure website traffic
• Enhance user experience

You may disable cookies through your browser settings. However, some website features may not function properly.

7. Google Analytics

We may use Google Analytics and similar tools to understand:

• Website traffic
• Visitor behavior
• Popular destinations
• User engagement

These services collect anonymous information and do not identify you personally.

8. Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information.

However, to provide travel services, we may share necessary information with:

• Hotels
• Airlines
• Helicopter companies
• Trekking guides
• Porters
• Transportation providers
• Government authorities
• National parks
• Permit offices
• Insurance providers (when necessary)
• Payment service providers

Only the information necessary to provide the requested service is shared.

9. International Data Transfers

As we serve travelers from around the world, your information may be transferred internationally when necessary to arrange bookings or communicate with travel partners.

We take reasonable measures to ensure your information remains protected.

10. Data Security

We implement appropriate technical and organizational measures to protect your information against:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Although we use industry-standard security practices, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Complete bookings
• Meet legal obligations
• Resolve disputes
• Maintain financial records
• Improve customer service

When information is no longer required, it is securely deleted or anonymized.

12. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent
• Restrict processing
• Request a copy of your personal data
• Object to certain processing activities

To exercise these rights, please contact us through our website.

13. Children's Privacy

Our services are not directed toward children under the age of 16 without parental or guardian supervision.

We do not knowingly collect personal information from children without appropriate consent.

14. Third-Party Websites

Our website may contain links to third-party websites such as airlines, hotels, tourism boards, social media platforms, payment providers, or partner organizations.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

15. Social Media

If you interact with Nepal Journey Travel through Facebook, Instagram, YouTube, WhatsApp, LinkedIn, or other social media platforms, your interactions are governed by the privacy policies of those platforms in addition to this Privacy Policy.

16. Legal Disclosure

We may disclose your personal information when required to:

• Comply with legal obligations
• Respond to court orders
• Cooperate with law enforcement
• Protect our legal rights
• Prevent fraud
• Ensure traveler safety

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Legal requirements
• Business operations
• Technology
• Services offered

The updated version will be posted on this page with the revised effective date.

18. Consent

By using our website or booking our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Nepal Journey Travel through the Contact page on our website.

We will make reasonable efforts to respond to all privacy-related inquiries promptly.